Shipping policy
Shipping Policy
- Delivery Time: Once an order is shipped, it will be delivered within 7-10 business days across India. Please note that our delivery time is slightly longer by 2-3 days compared to other online brands due to our wholesale prices starting from ₹99. Delivery times may be extended due to extreme geographical conditions, lockdowns, public holidays, or other unforeseen factors.
Cancellation Policy
- Order Cancellation: You may cancel your order before it enters production. To cancel or edit your order, please contact us at orders@heycasties.com or +91 8838794262. There are no charges for updating or canceling your order.
Replacement Policy
- Product Issues: If your product arrives damaged or does not fit properly, please contact us at orders@heycasties.com or +91 8838794262. Replacement requests must be made within 7-10 days of delivery. We will prioritize shipping the replacement to your address at no additional cost.
Please note that all services mentioned above are available only on working days.